Privacy policy

Plush Capsule – Privacy Policy

Last updated: March 23, 2026

This Privacy Policy explains how Plush Capsule (“Plush Capsule,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our site.

1.1 Information you provide to us

When you interact with our site, you may provide:

  • Contact details – name, email address, billing address, shipping address
  • Order information – products purchased, order dates, payment method (last 4 digits only)
  • Account information – username, password, order history (if account is created)
  • Customer support information – messages, emails, or inquiries sent to us
  • Marketing preferences – your preferences for receiving promotions or updates

1.2 Information collected automatically

When you visit our site, we automatically collect:

  • Device and browser information (IP address, browser type, operating system)
  • Usage data (pages viewed, time spent, clicks, referring pages)
  • General location (city, region, country based on IP)

We use cookies and similar technologies to collect this data.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support and respond to inquiries
  • Improve our website, products, and customer experience
  • Send marketing communications (if you opt in)
  • Prevent fraud and ensure security
  • Comply with legal obligations

We do not sell your personal information.

3. Sharing Your Information

We share your information with trusted third parties to operate our business:

  • E-commerce platforms (e.g., Shopify)
  • Payment processors
  • Shipping carriers
  • Email and marketing platforms
  • Analytics tools

We may also share information if required by law or in connection with a business transfer.

4. Cookies and Tracking Technologies

We use cookies to:

  • Keep your cart active
  • Improve site functionality
  • Analyze traffic and usage
  • Support marketing efforts

You can disable cookies in your browser, but some features may not function properly.

5. Marketing Communications

If you opt in, we may send:

  • Product updates
  • Promotions
  • Restock alerts

You can unsubscribe anytime via email or by contacting us.

6. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment
  • Legal and tax obligations
  • Customer support

7. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Opt out of marketing

To exercise your rights, contact us below.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children.

9. Security

We take reasonable steps to protect your data, but no system is 100% secure.

10. Changes to This Policy

We may update this policy at any time. Continued use of our site means acceptance of updates.

11. Contact Us

Support:
support@plushcapsule.com

Alternate Contact:
plushcapsule@outlook.com

Mailing Address:
Plush Capsule
5669 N Oracle Rd Suite 2102
Tucson, AZ, United States