Shipping policy

Plush Capsule – Shipping Policy

Last updated: March 23, 2026

We’re excited to get your Plush Capsule order to you. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Processing Time

1.1 Standard Orders

Orders are typically processed within 1 to 3 business days (Monday–Friday, excluding holidays).

1.2 High-Demand Periods

Due to viral demand (especially from social media), processing times may extend up to 5–7 business days.

We always aim to ship orders as quickly as possible.

2. Shipping & Delivery Times

2.1 United States

  • Estimated delivery time: 4–10 business days after shipment
  • Most orders arrive within about 1 week

2.2 International Shipping

  • Estimated delivery time: 7–15 business days after shipment
  • Delivery times vary depending on destination and customs processing

2.3 Shipping Method

All orders are shipped via air shipping through our network of fulfillment partners to ensure faster global delivery.

2.4 Important Note on Delivery Times

All delivery times are estimates, not guarantees.

Delays may occur due to:

  • High order volume
  • Carrier issues
  • Customs processing (international orders)
  • Weather or logistics disruptions

3. Shipping Rates

  • Free shipping may be offered on select orders or promotions
  • Paid shipping options may be available at checkout

Shipping rates are displayed at checkout before purchase.

4. Order Tracking

4.1 Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number.

4.2 Tracking Updates

Tracking updates may take a few days to appear as your package moves through international transit.

If you do not receive tracking within a reasonable time, contact us.

5. Address Accuracy

5.1 Customer Responsibility

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Orders delivered to the wrong address provided by the customer

5.2 Address Changes

If you need to update your address, contact us immediately at:

support@plushcapsule.com
plushcapsule@outlook.com

Changes may not be possible once the order has been processed.

6. Lost, Delayed, or Stolen Packages

6.1 Delivered but Not Received

If tracking shows your order as delivered but you did not receive it, contact us within 5 days.

6.2 Carrier Investigations

We will assist in opening an investigation with the shipping carrier.

Final resolutions depend on the carrier’s determination.

6.3 Liability

While we will do our best to help, Plush Capsule is not responsible for packages lost, stolen, or delayed by the carrier.

7. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs fees, duties, or taxes
  • These charges are the customer’s responsibility

Customs delays are outside of our control.

8. Split Shipments

To get your order to you faster, items may ship separately from different fulfillment centers. You may receive multiple tracking numbers.

9. Contact

For any shipping questions, contact us:

Support:
support@plushcapsule.com

Alternate Contact:
plushcapsule@outlook.com

Mailing Address:
Plush Capsule
5669 N Oracle Rd Suite 2102
Tucson, AZ, United States